Investor Presentaiton

31 UXIN LIMITED Environmental, Social and Governance Report NPS-FOCUSED GROWTH To better practice our core value of "actively finding problems and continuously making improvements", Uxin has included NPS1 as one of its assessment indicators. With the direct participation of the Company's CEO, the CEO Office is independently responsible for the Company's overall NPS management. Therefore, the Company has realized the closed-loop management of user satisfaction to drive long-term value. CEO NPS Organizational Structure CEO Office • Attending NPS meetings Communicating with customers to deal with related problems • Making directional and executive instructions for problems • Being responsible for the Company's NPS management • NPS score survey and statistics, NPS case identification and solution, NPS improvement schemes Experience Verification Departments • Checking the work of front-line employees Supervising and assisting in dealing with customer experience related issues Service & Assistance Management Focus on NPS REPUTABLE UXIN, PROVIDER OF CUSTOMER-CENTRIC SERVICE 32 What is NPS? NPS, short for Net Promoter Score, covers customer loyalty and satisfaction. High NPS indicates customers' high loyalty, high repurchase intention and high satisfaction. As the most direct measure of customer relations, NPS is called the "ultimate question". This score has a strong positive correlation with the Company's business development. Net Promoter Score (NPS) Customer Satisfaction Relationship between NPS and customer satisfaction Customer Loyalty Since 2021, we have focused more on NPS promotion at our biweekly NPS meeting. The CEO, together with the staff of various departments, communicates with customers face to face or through online videos about their used vehicle purchasing experience to gain insight into customers' concerns. Then we provide them with the current completion progress and the expected plan and conduct an in-depth review after the meeting to resolve any issues. In doing so, Uxin manages to meet every customer's need and offer an reliable, comfortable purchase experience. By dividing the cases into used vehicle condition cases and service cases, we analyze the specific problems, record basic transaction information, detailed problem list and processing progress of the cases, analyze and extract the core problems and solutions. Core Problems Insufficient capacity of cooperative repair shops Lack of mechanisms for review, solution and improvement Low one-time repair completion rate, which brings potential safety hazards and customer dissatisfaction Failing to prevent similar cases from happening in the future Solutions NPS management structure 1: NPS (Net Promoter Score) is an index that measures the willingness of customers recommending products and/or services to others. Customers are rated on a 1-10 scale for their willingness to recommend: 9-10 is a promoter, 1-6 is a non-promoter, and 7-8 is neutral. Refining the mechanism of cooperation with repair shops Developing self-supporting ability of repair and maintenance Establishing and improving the solution and improvement mechanism Establishing and improving the reward and retribution mechanism with active initiatives Solving after-sales used vehicle condition problems through self-supporting maintenance to avoid over-maintenance while ensuring quality Used vehicles not through self-supporting maintenance can also help accumulate experience for the inspection and servicing team Example of used vehicle condition case analysis

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