Investor Presentaiton

Outlook Core Earnings Return on Equity 2 Core Earnings Efficiency Ratio 2 Adjusted Tangible Equity Ratio 3 Net Interest Margin - Federal Education Loan Segment Charge-off Rate - Federal Key Company & Business Segment Metrics 2020 Original 1 Targets 2020 Actuals 2021 Guidance High Teens to Low Twenties 30% Low Twenties -50% -52% 48% 5.0% Above 6.0% (Pro forma Adjusted Tangible Equity Ratio of 7.1%) 3 Low to Mid 80's 0.99% ~5.5% Mid to High 90's 0.06% 0.08% 0.10% ~0.10% Education Loan Segment Net Interest Margin - Consumer 3.00% 3.10% 3.20% 2.70% -2.80% Lending Segment Charge-off Rate - Consumer Lending Segment EBITDA Margin - Business Processing Segment 2 1.5% -1.7% 0.88% 1.5% -2.0% High Teens 19% High Teens 1 Key Company & Business Segment Metrics were first provided on January 22nd, 2020. 2 Item is a non-GAAP financial measure. See pages 49-51 for a description and reconciliation. ©2021 Navient Solutions, LLC. All rights reserved. 3 Item is a non-GAAP financial measure. See pages 49 - 51 for a description and reconciliation. Cumulative derivative accounting mark to market losses decreased by 6% to $616 million during the fourth quarter but will reverse to zero as contracts mature. Excluding this amount would result in an ATE ratio of 7.1% as of December 31, 2020. 11

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