CIBC Investor Presentation
Transforming the Bank through Our Continuous Improvement Journey
WHERE WE WERE & WHERE WE ARE TODAY
2014
2020
2014
2020
J.D. Power Retail
#5
#3
Earnings by Region
Satisfaction Ranking¹
Diversifying
Improving Client
Canada
75%
65%
Loans ($B)
268
416
Experience
Earnings Growth
While Maintaining
U.S.
6%
17%
to Drive Growth
Deposits ($B)
Other
19%
325
18%
571
Risk Discipline
AUA ($MM)
1,703
2,369
2014
2020
2014
2020
Efficiency Ratio
59.0%
55.8%
Investing in
Strong Capital
CET1
10.3%
12.1%
and Liquidity for
Process
Improvements to
Challenging
Drive Efficiency
Sales to Service Ratio²
50.4%
68.1%
Economic
Scenarios
Liquidity Coverage Ratio
(LCR)
129%3
145%
CIBC
CREATING ENDURING SHAREHOLDER VALUE BY EXECUTING ON OUR LONG-TERM PROFITABLE GROWTH STRATEGY
1 J.D. Power Ranking Canadian Retail Banking Satisfaction Survey. 2Sales to Service Ratio is defined as the number of sales or advisory roles divided by the number of service and administrative roles. ³ Regulatory disclosure
of Liquidity Coverage Ratio was effective the first quarter after Jan/15. CIBC's Q2/15 LCR was 129%.
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