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Investor Presentaiton

NETWORK TRANSFORMATION - Reinventing BRI Distribution Channels BRI Melayani Dengan Setulus Hati End-to-end Branch Operating Model (Focus on CASA and Fee-based Income) Universal Banker with more dynamic role allocation Migration of 60-70% branch service and transactions to Self-Service Channels Agile Branch Operating Model and develop tech- enabled sales tools 1 BRANCH DIGITAL Customize New Branch Format Customized branch format to align with customer segments and micro-market opportunities to improve branch productivity and brand positioning Optimize Distribution Network Footprints Automate & Digitize Business Process Enhance branch efficiency and customer experience 2 3 Accelerate Migration of ATM/ CRM to Cross Industry Utilities Improve ATM/ CRM operational efficiency and productivity • Enhance Digital Sales and Marketing Capabilities Integrated customer journey (upgrade digital channels functionalities and improve omnichannel customer experience) Remote advisory channel for affluent customers Tech-enabled Contact Centre (e.g. Al, chatbot, etc) BRILINK AGENTS BRILINK 2.0 Redefine the role of BRILink Agents to become Primary Channel for Lead Generation & Servicing for Selected Segments (e.g. rural micro)
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