Investor Presentaiton

American Water's COVID-19 Response Employees Suspended all work-related air and rail travel as of March 3 & suspended participation in sponsored events and public gatherings Employees who can work from home have been required to do so effective March 16 Implemented social distancing and enhanced safety measures for employees Paid leave for COVID-19 diagnosis, required quarantine and childcare Löl COVID-19 RESPONSE Customers and Communities Suspended billing-related service shutoffs and restored service to customers who were previously shut off for non- payment Suspended payment of late fees until further notice Working with customers who are experiencing a financial hardship by offering customer assistance programs and access to low income programs Implemented social distancing and enhanced safety measures for employees who engage with customers Made more than $400,000 in charitable contributions over the last 3 months to support our communities as they deal with the impacts of COVID-19 AMERICAN WATER Regulatory & Liquidity Implemented actions to ensure liquidity and access to capital Increased communications with public service commissions, customers, and public officials Actively engaged with state regulatory commissions to address COVID-19 financial impacts, with commission approval orders received in 10 out of 14 regulated jurisdictions as of August 5, 2020 3

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