Investor Presentaiton slide image

Investor Presentaiton

T25 scorecard Our commitments and metrics Customer experience Market leading CX with ⚫eNPS >40 by FY25 • SNPS uplift of +25 by FY25 Getting it right for customers • >90% 'Once and Done' by FY25 (C&SB) ⚫ 90% rating in support and engagement by FY25 (TE) Reduce our complaints One-third by FY23, 50% by FY25 (C&SB) >95% of billing disputes will be resolved in 1 cycle by FY25 (TE) Grow Telstra Plus members (#) and engagement (%) 5.4m and 70% by FY23 6m and 80% by FY25 Grow digitally active users by 2m to 8.5m FY25 (C&SB) Improve availability of infra.. assets for customers, by FY25 250 new towers 6,000km of fibre deployed Page 21 Copyright TelstraⒸ Network & Technology Network leadership; by FY25: .~95% pop. coverage for 5G • >80% of traffic on 5G 3G closed in FY24 Win majority of key surveys for best fixed/mobile network including • Coverage, and • Overall customers speeds for mobile FY23-FY25 Double metro cell sites by FY25 to densify the network Expand regional coverage 100,000km2 new coverage by FY25 Growth and value Underlying EBITDA $7.5-8.0b by FY23 New ways of working Remain at 90th percentile employee engagement ⚫Mid-single digit CAGR FY21 (equivalent to high- to FY25 Underlying ROIC ⚫-8% by FY23 • Grow beyond to FY25 Underlying EPS: High-teens CAGR FY21 to FY25 Maximise fully-franked dividend and seek to grow over time Maintain cost discipline ⚫ $500m net fixed cost out from FY23 to FY25 while investing for growth Maintain leading operating cost metrics for full-service telco Maximise value from infra. Amplitel EBITDAALCAGR- low-to-mid single digit InfraCo Fixed EBITDAAL CAGR-low-single digit performance norm) Improve agile maturity of teams, with 70% scoring above 4 by FY25 Halve our time to market for products and services from FY22 to FY25 50% increase in representation of Data & Analytics workforce by FY25 Direct software engineering workforce delivering -2x the percentage of strategic development work by FY25 Digital leadership All key service transactions with customers are capable of being conducted digitally by FY25 100% of key business processes enhanced/ improved using Al by FY25 Reach top 20% in Digital Capability Index by FY25 100% API-first architecture for customer management, product development, and external monetisation Move 90% of applications to the public cloud by FY25 Note: Commitments are baselined to FY21, except where stated otherwise and see disclaimer slide in relation to financial ambitions. Responsible business Enable renewable energy generation equivalent to 100% of our consumption by 2025 Reduce absolute emissions from FY19 by at least 50% by 2030 Increase digitally active customers by 2m, including building digital skills for 500k Australians, by FY25 Help keep 1m customers in vulnerable circumstances connected each year from FY22-25 4-7pt uplift in RepTrak reputation score by FY25 Investor Day 21 22 22 Page 22 Copyright TelstraⒸ International incl. Digicel Oliver Camplin-Warner CEO, Telstra International T Investor Day 11
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