Investor Presentaiton
T25 scorecard
Our commitments and metrics
Customer
experience
Market leading CX with
⚫eNPS >40 by FY25
• SNPS uplift of +25 by FY25
Getting it right for customers
• >90% 'Once and Done' by
FY25 (C&SB)
⚫ 90% rating in support and
engagement by FY25 (TE)
Reduce our complaints
One-third by FY23, 50% by
FY25 (C&SB)
>95% of billing disputes will
be resolved in 1 cycle by
FY25 (TE)
Grow Telstra Plus members
(#) and engagement (%)
5.4m and 70% by FY23
6m and 80% by FY25
Grow digitally active users by
2m to 8.5m FY25 (C&SB)
Improve availability of infra..
assets for customers, by FY25
250 new towers
6,000km of fibre deployed
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Network &
Technology
Network leadership; by FY25:
.~95% pop. coverage for 5G
• >80% of traffic on 5G
3G closed in FY24
Win majority of key surveys
for best fixed/mobile
network including
• Coverage, and
• Overall customers speeds
for mobile FY23-FY25
Double metro cell sites by
FY25 to densify the network
Expand regional coverage
100,000km2 new coverage
by FY25
Growth
and value
Underlying EBITDA
$7.5-8.0b by FY23
New ways
of working
Remain at 90th percentile
employee engagement
⚫Mid-single digit CAGR FY21 (equivalent to high-
to FY25
Underlying ROIC
⚫-8% by FY23
• Grow beyond to FY25
Underlying EPS: High-teens
CAGR FY21 to FY25
Maximise fully-franked
dividend and seek to grow
over time
Maintain cost discipline
⚫ $500m net fixed cost out
from FY23 to FY25 while
investing for growth
Maintain leading operating
cost metrics for full-service
telco
Maximise value from infra.
Amplitel EBITDAALCAGR-
low-to-mid single digit
InfraCo Fixed EBITDAAL
CAGR-low-single digit
performance norm)
Improve agile maturity of
teams, with 70% scoring
above 4 by FY25
Halve our time to market for
products and services from
FY22 to FY25
50% increase in
representation of Data &
Analytics workforce by FY25
Direct software engineering
workforce delivering -2x the
percentage of strategic
development work by FY25
Digital
leadership
All key service transactions
with customers are capable
of being conducted digitally
by FY25
100% of key business
processes enhanced/
improved using Al by FY25
Reach top 20% in Digital
Capability Index by FY25
100% API-first architecture
for customer management,
product development, and
external monetisation
Move 90% of applications to
the public cloud by FY25
Note: Commitments are baselined to FY21, except where stated otherwise and see disclaimer slide in relation to financial ambitions.
Responsible
business
Enable renewable energy
generation equivalent to
100% of our consumption by
2025
Reduce absolute emissions
from FY19 by at least 50% by
2030
Increase digitally active
customers by 2m, including
building digital skills for 500k
Australians, by FY25
Help keep 1m customers in
vulnerable circumstances
connected each year from
FY22-25
4-7pt uplift in RepTrak
reputation score by FY25
Investor Day
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International
incl. Digicel
Oliver Camplin-Warner
CEO, Telstra International
T
Investor Day
11View entire presentation