Maybank Performance Outlook FY2019

43 Community Financial Services: Overview of Malaysia Portfolio Total CFS loans on an upward trend of 6.0% YoY and 1.7% QoQ Individual customer TFA grew 3.9% YoY to RM313.7 billion driven by HNW & Affluent Banking customer TFA +6.0% YoY +1.7% QoQ 203.7 40.3 212.4 216.0 41.1 41.5 163.3 171.3 174.4 +3.9% YoY +0.7% QoQ 302.1 311.5 313.7 197.5 204.3 205.3 Dec 17 Sep 18 Consumer BB + SME Dec 18 Total CFS deposits decreased by 5.5% YoY, due to reduction in high cost deposits, mitigated by CASA growth of 4.5% (5.5)% YoY +1.4% QoQ Note: 104.6 Dec 17 107.2 Sep 18 Mass - НАВ 108.5 Dec 18 ⚫ Customer classification: HAB (IA>RM50k, TFA>RM250k). HAB comprises of HNW, Affluent and Emerging Affluent segments. ⚫TFA: Total Financial Assets (Deposits, Investments, Financing & Protection). Maybank2u 1-month active users grew 17% YoY driven by growth in mobile users Maybank2u 1-month active users +17% YoY 5.2 4.5 of which Mobile 1-month active users RM billion 212.3 197.8 200.6 74.9 59.6 63.5 137.5 138.2 137.1 Dec 17 Sep 18 Dec 18 Consumer BB + SME In million +43% YoY 2.7 1.9 Dec 17 Dec 18 Dec 17 Dec 18 Maybank

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