Investor Presentaiton
Fulfilling the needs of customers digitally and increasing engagement
MBANK/IBANK STATISTICS*
Number of monthly active users**
THOUSANDS
+22.7%
+4.6%
Number of transactions
MILLIONS
+59.1%
9:41
Search
Total Available Amount
4,652.23
9:41
Visa Gold
-0.4%
Operations
727
729
766
58.8%
853
61.2%
892
62.4%
HITT
11
56.4%
56.0%
Mar-21
Jun-21
Sep-21
Categories
35.4
35.3
30.2
Payments
26.3
Transfer to
Own
Accounts
22.2
Payments
65.600
34.3
34.2
29.1
25.3
21.2
0.9
1.0
1.0
1.1
1.0
Dec-21 Mar-22
1Q21
2Q21
3Q21
4Q21
1Q22
iBank mBank
Number of monthly active digital users
Share in monthly active customers (individuals)
2,744.00
0000
VISA
PLUS Points
8,744
Mit Points
26,744
Deposits and Liabilities
9,744,000
Deposts
7,060.00€
14
11.4mln
Transactions per month
87%
Customer Satisfaction Score
Google play
4.8
Download on the
App Store
4.8
NEXT STEP:
44.6% users/monthly
Daily active
ANDROID APP ON
BUILDING A SUPER
APP
Mar-22
active users
* Information on this slide depicts the use of mobile and internet banking platforms by individuals.
** Monthly active user - at least one login within the past month.View entire presentation