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Investor Presentaiton

Grow F&C from banking activities, through targeted initiatives Drivers • • Fees supported by price adjustments and increased activity as economy recovers Amend the universe of deposits on which liquidity fees are charged Deposit conversion to higher return products for customers (Wealth services) • Increase average product holding through cross selling (cards, digital loans, wealth and insurance products) to the under-penetrated customer base via: . Operational model re-design Fee and commission income from banking activities1 CAGR: C.+4% 172 144 FY2020 FY2021 FY2025 Potential to improve product penetration Avg product holding/retail customer cards 3.1 2.4 2.6 2.7 • Client segmentation & catering to different customer niches digital products wealth products insurance products 1) Fee and commission income from banking activities do not include any fees from Digital Economy Platform 2018 2019 2021 FY2025 39
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