ESG Strategy and Digital Transformation
Grow F&C from banking activities, through targeted initiatives
Drivers
•
•
Fees supported by price adjustments and
increased activity as economy recovers
Amend the universe of deposits on which
liquidity fees are charged
Deposit conversion to higher return products
for customers (Wealth services)
• Increase average product holding through
cross selling (cards, digital loans, wealth and
insurance products) to the under-penetrated
customer base via:
.
Operational model re-design
Fee and commission income from banking activities1
CAGR: C.+4%
172
144
FY2020
FY2021
FY2025
Potential to improve product penetration
Avg product holding/retail customer
cards
3.1
2.4
2.6
2.7
•
Client segmentation & catering to
different customer niches
digital products
wealth products
insurance products
1)
Fee and commission income from banking activities do not include any fees from Digital Economy Platform
2018
2019
2021
FY2025
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