Investor Presentaiton
product responsibility
INDICATOR
PR3 Current procedures
for product and
services information
and labeling, and
percentage of products
and services subject
to said information
requirements
CONTENT
Information and labeling requirements
Origin of product components
• Content of substances (especially those
with environmental and social impact)
• Safe use of product or service
• Product disposal (environmental or
social impact)
% Private Label products
Others
2012 MEXICO
Private label domestic products
labeling undergo a review
and validation process by the
Legal department. Throughout
2012, the Legal department
analyzed 984 labels of
private-labeled food, general
merchandise and drugs. The
Strategic Brand department had
Bufete en Comercio Exterior y
Normalización, S.A. de C.V. review
248 labels of various private
label products.
Commercial agreements with
suppliers include obligations to
comply with regulations.
Corporate Quality performs
random inspections of private
label products located at DCs to
validate labeling information.
100% of private label products
labeling must be validated by
internal areas of the company or
credited verification units.
2012 CAM
• Commercial agreements with
suppliers include obligations to
comply with regulations
2013 MEXICO
Private label domestic products
labeling undergo a review
and validation process by the
Legal department. Throughout
2012, the Legal department
analyzed 984 labels of
private-labeled food, general
merchandise and drugs. The
Strategic Brand department had
Bufete en Comercio Exterior y
Normalización, S.A. de C.V. review
248 labels of various private
label products.
Commercial agreements with
suppliers include obligations to
comply with regulations.
Corporate Quality performs
random inspections of private
label products located at DCs to
validate labeling information.
100% of private label products
labeling must be validated by
internal areas of the company or
credited verification units.
Total labeling/information instances
148
NA
153
•
2013 CAM
Several product categories
such as food, cosmetics, toys,
pharmaceuticals, textiles
and others require specific
requirements of regional law or
countries.
• Compliance monitoring da
/ advice ongoing training
to areas to achieve 100%
compliance. We have developed
several verification Guide
to minimize default risk and
labels ideal models oriented
towards internal and external
compliance. 100% Imported
goods are supported to process.
General and toys reviewing /
validating gear labels to ensure
full compliance.
• Requirements not ask origin of
the components of the product
but in general.
• Act as some countries call GT and
CR declare content of substances
such as lead and bisphenol and
.
even prohibit their use.
Safe use of the product
itself must be declared using
instructions and hazard warnings
on consumer products that
require it.
Method of disposal is not
required as part of the labeling.
. Other refers to specific
performance requirements of law
as product category..
• Strategic Brands products
comply 100 %.
100 cases handled / resolved by
CAM during 2013 Compliance.
PR4 Number of
incidents of non-
compliance with
regulations/codes
concerning product and
services information
and labeling.
• Fine or sanction
•
Warning
.
Non-compliance with voluntary codes
• Non-compliance processes by the
authorities
• Private label cases
2013 Financial and
Social Responsibility Report
Total products
Others
49
49
0
0
148
Four cases: three made it to court
and one resulted in the immediate
correction of the product label.
37
No significant fines were reported
in the period (fines over $1.2 million
pesos are considered significant).
0
0
153
0
0
30
In 2 cases Profeco put a freeze on
merchandise in the store. Legal
answered the authority, stating
that the inspector's observations
were incorrect as these were
unique ingredients.
10
Corporate Quality performs random
inspections of private label textile
labels located at DCs. 664 products
were rejected this year due to non-
compliance with labeling NOM.
Compliance guideline developed
per each country law, as well as
the new Central American labeling
technical rules
Corporate Quality performs random
inspections of private label textile
labels located at DCs. 315 products
were rejected this year due to non-
compliance with labeling NOM.
Several within each catered event.
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