The Path Forward

Other Strategic Initiatives cont'd LOWER COST STRUCTURE • Business transformation initiatives - Expected run-rate benefits of $55M to $75M annually Initiatives include: - - 1 Improving productivity in Call Centres - Enhancing supply chain & maintenance planning processes - Maximizing check-in automation and streamline gate processes Employing better processes involved in turnaround of aircraft and increase asset utilization - Lowering fuel consumption 2013 INVESTOR DAY 10 10

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