Investor Presentaiton

4. Methodology of the Study A detailed perception survey will be carried out to collect information on three core issues of quality of public institutions. 'Efficiency': The efficiency can be achieved under the conditions of maximizing the results of an action in relation to the resources used, and it is calculated by comparing the effects obtained in their efforts. 'Transparency': Transparency means that citizens have an inherent right to know the truth about public issues and the government ensures that this right is met. 'Accountability': Accountability is the aspect of administrative responsibility through which officials are held answerable for general notions of specific legal mandates. Based on Dumiter (2014), the study will prepare three indices to measure the level of 'efficiency', 'transparency' and 'accountability of public institutions to deliver the required services for the youth. Indicator Indicators used to measure different Transparency Accountability Effectiveness Rule of law Participation governance related issues Source: TIB, 2019 Issues § Availability of information § Dissemination of information (both pro-active and upon request) § Status of monitoring and regulation § Clear division of tasks § Accountability of all stakeholders § Able and effective structure (human, logistical and financial capacity) § Smooth and quick process/ delivery § Service provided efficiently (quality, time, cost, visit etc.) § Existence of necessary legal and policy framework § Proper and fair enforcement of laws and policies § Scope of engagement of all stakeholders § Level of engagement of stakeholders 11

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