Investor and Analyst Day Presentation

North America Route Based Services Lakeland Customer Care 20.0% 18.0% General Customer Service - Top Four Reasons For Calls 16.0% 14.0% 12.0% 10.0% 8.0% 6.0% 4.0% 2.0% 0.0% |||| Delivery Request - % of Calls Taken - Delivery Inquiry Billing Payment Billing - Inquiry Source: Cott Management. Cott 23 23

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