Bank of Ireland 2019 Credit Presentation

Cost income ratio: Dec 2019 Headline vs. Adjusted Net interest income Other income Bank of Ireland 2019 Credit Presentation FY 2019 Headline (€m) 2,150 Pro forma adjustments (Єm) FY 2019 Pro forma (Єm) 2,150 - Business income 666 666 - Additional gains 5 (5) - Other valuation items¹ 15 2 17 Total Income 2,836 (3) 2,833 Costs - Operating expenses - Transformation Investment Costs Cost income ratio Cost income ratio excludes: • - - Levies and Regulatory charges Non-core items 1 Excludes IFRS income classifications which is fully offset in net interest income 1,677 108 1,785 63% 1,677 108 1,785 63% 2019 adjusted cost income ratio is adjusted for: Additional gains and valuation items¹ (€3m) - 52 62 Bank of Ireland

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