Albania: BPO Industry Profile
Riding the right wave will exponentially grow the sector in Albania
Growth
Position
Consolidation
Bratislava,
Slovakia
Krakow, Poland
Budapest,
Hungary
• Albania
Maturing
Tallinn,
Estonia
Significant
Growth
Tirana,
Albania
Vilnius,
Lithuania
Riga,
Latvia
Sofia,
Bulgaria
Bucharest,
Romania
Prague,
Czech Republic
Warsaw,
Poland
can
directly jump into
higher margin /
niche services if it
pursues the right
market
opportunities.
• Albania's BPO
industry in a
nascent stage
and this is the
right
time
to
identify the right
segment
positioning
&
Good Growth
Capacity
7
Talent
Pool
Size
Belgrade,
Serbia
Low Complexity:
1st-3rd Generation
(Call Center, Payroll processing,
Transactional Processing, ADM)
Kiev,
Ukraine
Mid Complexity:
4th Generation
(CRM, ERP, Tax Services,
Financial Reporting,
Hosting Services)
Mid-High Complexity:
5th Generation
(HR, Risk Analysis, Digital
learning, Product training,
Integrated Services)
High Complexity:
6th Generation
(On-demand services,
Cloud solutions, Flexible
software platforms)
Complexity of
Outsourcing Function
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