Investor Presentaiton

5 MAX Healthcare Digital platform enabling best-in-class omnichannel healthcare experience Underlying principles Hyper-personalised patient experience Integrated data/view/ records across centres and channel One custom journey across transactions and touch points Omnichannel approach to enable self-help Save time & drive transparency - Timely engagement/ communication Enable tangible increase in patient stickiness & lifetime value Agile onboarding of 3rd party products (e.g. Al, IOT, Insurance) Integrated e-commerce services (Max@Home including pharmacy, radiology, Video Consults) 30 minute ambulance, 1 hour pharma delivery promise New age patient experience • Real-time ultra reliable low latency video consult • Hyper-personalised pre-hospital and in-hospital services for patients • Real time information on OT schedule, procedure, doctor visit, result of procedures • Integrated care models for chronic disease management • Family doctor or primary care physician concept • A/V for ICUs and CCUS patients to at least see/speak to the family • Cost Assurance: Payment transparency and interactive details for every cost item • Dedicated care plans for dieticians/nutritionist • Paper-less admission after transfer - Real-time integration with nursing homes/primary care centers • Convenience - Uber / Ola API integration for pickup and drop, airline boarding and bed allocation Digital revenue through online marketing activities and web-based appointments accounted for ~11% of overall revenue in Q2 FY22 Leverage Max Healthcare's strong brand, customer base, clinical expertise, doctor network and data to provide existing and new customers with a seamless and best-in-class omnichannel healthcare experience 24

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