Supporting MSMEs Through the Pandemic

CUSTOMER FIRST Number of non-branch channel transactions in Q3 2021 (M) 98% of transactions conducted through non-branch channels 42.4 8.1 3.4 8.9 50% YoY growth 187.3 95.9 YoY growth Mobile Lending 61% Mobi Service 47% ■ Agency 25% Merchant POS 68% ■ ATMs (8%) ■Internet Banking 79% KCB 8

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