Celebrating 10 Years at BM&FBOVESPA
RISK MANAGEMENT
G4-2
The efficient management of the business' risks is
done through the adoption of best international
management practices, as well as the precise definition
of responsibilities, the creation of a multidisciplinary
governance structure, linked to the Board of Directors,
as well as the establishment of institutional policies to
consolidate principles, processes and practices to be
considered, ensuring a culture of ethics and transparency.
Therefore, the Company promotes the continuous
identification of factors that may impact the support of
the operations, the definition of plans to reduce negative
impacts or also the development of points that can turn
risks into opportunities.
In 2015, the Board of Directors
approved two important policies: the
Related Parties policy, which aims
to establish rules to ensure that
decisions involving related parties
and situations of potential conflict
of interest are taken in line with
Lojas Renner S.A.'s interests and of
its shareholders; and the Governance,
Risk and Compliance policy, which
aims to improve the performance of
the organization by the identification
of profit opportunities and reduction
of probabilities and/or loss impacts,
going beyond compliance with regulatory
requirements.
EFFICIENCY AND AGILITY IN PROCESSES
Created in 2012 by Lojas Renner's own internal teams, with their knowledge and expertise of the business, the
Shared Services Center (SSC) is responsible for standardization and centralization of all administrative and back
office processes of the Company's stores and its subsidiaries, and of all Distribution Centers and corporate areas, in
order to increase productivity and efficiency, generating saving gains, reduced costs and improved internal controls,
and contributing to a better selling, general and administrative expenses (SG&A) result.
SSC'S PURPOSES AND ADVANTAGES
To release the store from activities
not related to selling products and
"Enchanting Customers"
To disconnect the Company's
organic growth from the need of
increasing administrative personnel
To speed up the process of
integration of new acquisitions
To increase the quality of customer
services and service provision
To allow administrative areas to focus on
strategy and tactics
• To reduce costs as a result of process
standardization and improvement
Strategic and
operational risks in the
relationship with each
stakeholder
Find out more in
item 4,1 of the
Reference Form
The Company's
operations main risks
• Financial
Lojas Renner S.A.'s
management policies
ла
Current and future
scenarios and
circumstances that could
expose the Company
to risks in relation to its
stakeholders
Find out more in
item 5,1 of the
Reference Form
SSC Evolution
Management Policy
•Disclosure Policy
• Material Fact
Disclosure Policy
⚫Information Security
Policy
•Relationship with
Resale Suppliers Policy
•Sustainability Policy
• Audit Policy
•Anti-Corruption Policy
•Governance, Risk and
Compliance Policy
•Related Parties Policy
Sector risks and external
factors that may impact
the business
Learn more about the
risks and the policy for its
management in item 5.2 of
the Reference Form
Access Reference Form at:
http://goo.gl/XCZbTb
2015
capital
2012
• Start of the project
• Migration of the Supply,
Invoicing and Support
Services processes
2013
• Migration of Accounts
Payable processes and
integration of Camicado
and Youcom processes
2014
•Migration of the Human
Resources and Accounts
Receivable processes
• Completion of the migration
rollout of the Treasury process,
generating savings of over
80% (productivity gain) for the
Company
• Migration of Rentals, Building
Maintenance, Equity Control and
Accounting Conciliation processes
• Completion of the migration rollout
of the new Sewing process model,
generating savings of over 50%
(productivity gain) for the Company
• Start of the migration rollout
of the new working model of the
Administrative Shop Assistant
20 incorporated processes
(integration level of 60%)
289 employees
390,000 requests answered/year
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