Investor Presentaiton
Our Customers
Our customer relationships are deep and varied
Customers span all industry sectors
Diversity of Customer Portfolio
Utilities
Hospitality
Education
Energy
Premier Oil
RM
Education
bp
eQ
enQuest
Financial
Services and
Banking
Pennon
sse
COMPASS
GROUP
WHITBREAD
Health
Standard Life
Aberdeen Legal&
General
C
ocado
DIAGEO
GREGGS
Retail
AVEVA
NHS
Softcat
SOPHOS
Customers span all size sectors
Tech and Telecoms
26
91
117
=
FTSE100
FTSE250
FTSE350
+
50+
AIM100
+
43%
=
AIM
Geography
Type of Client
Services
Recurring
Length of
Relationship
Ireland
Local
Authorities
Treasury
Channel Islands
FTSE All-
share, AIM
and other
Share
Investment
Services
Non-
recurring
10Y+
UK
5Y+
FTSE 250
Share
Registration
Recurring
FTSE 100
<5Y
2019 customer survey results
Positive customer satisfaction
Customer Satisfaction Index (CSI)
Customer Effort ('Ease of doing business with')
Net Promoter Score (NPS)
40%
UK LISTED
COMPANIES
81.9%
8.2 out of 10
90%
80%
LOCAL
AUTHORITIES
TOTAL
MARKET
TREASURY
SOLUTIONS
27.2%
18 June 2019
Link Group Investor Presentation & Strategy Update
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