Investor Presentaiton

NAB CONNECT MOVED TO CLOUD AND ENHANCING CUSTOMER EXPERIENCE NAB CONNECT MOVED TO THE CLOUD • Migration to Amazon Web Services (AWS) cloud enables secure and scalable compute capacity reducing operational risk and cost, while supporting platform resilience. Migration has already benefited customers from fewer platform interruptions, allowing NAB to deliver a seamless customer experience through fluctuations in demand NAB CONNECT NPS¹ 40 -1 Improvement in NAB Connect NPS +25 +16 53 -40 FY17 FY18 FY19 FY20 Reduction of Supported +42% Increase in usage due to EOFY transactions -60% In infrastructure maintenance times Ranked #1 Online Banking Platform² NAB CONNECT APP LOGINS (m) 1.5 0.8 3.4 3.0 2.6 21 2.1 1H18 2H18 1H19 2H19 1H20 2H20 (1) Net PromoterⓇ and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld (2) Peter Lee Associates - Transaction Banking Survey Australia 2020. Ranking against the four major domestic banks National Australia Bank

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