Building a better world through financial inclusion
Improving our customer experience
Digitalisation strategy to speed up the 'Time to yes' (TTY) and 'Time to cash' (TTC)
Tactical
Manual
Digital
2023 +
2022
2021
CIS Fillout
Check fillout
Shipment to the
branch
Sales documents
shipment to field
+A|||
Legal contract Shipment to the
signoff
branch
>>
Sales information
issued into
systems
BANK
SMS
Digital Origination
In-branch validation
(Hybrid)
Credit disbursement
approval
Payment order
SMS
Customer cash
withdraw
($)
BANK
Digital Origination
Online validation
Traditional or digital Credit disbursement
(Hybrid model)
BANK
Customer cash
withdraw
Provident
2 to 4 days for delivery
2 to 4 customer representative
visits to the customer
2 in-branch validations
3 Development Manager visits
TTY
TTC
24h
92h
1 to 2 days for delivery
1 customer representative visit to
the customer
2 in-branch validations
O Development Manager visits
TTY
TTC
50m
36h
1 to 15 hours for delivery
1 customer representative visit to
the customer
1 online validation
0 Development Manager visits
TTY
TTC
5m
24h
Building a better woria through Tinancial inclusionView entire presentation