Nova Realidade Covid-19 após 1 ano

New reality Corporate digital transformation in Consumer and Retail and the impact the pandemic has had on progress KPMG Creating a seamless digital customer experience 8% 50% 42% Source: CEO Outlook 2021 Creation of a new workforce model, with human workers augmented by automation and artificial intelligence ■ Progress accelerated in a matter of months Progress has accelerated dramatically, putting us years ahead of where we expected to be Progress is the same as before the pandemic 20% 8% 38% 33% Progress accelerated in a matter of months Progress has accelerated dramatically, putting us years ahead of where we expected to be Progress is the same as before the pandemic ■ Progress expired © 2021 KPMG Auditores Independentes Ltda., a Brazilian limited liability company and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved. BD210890 Página | 62

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