Investor Presentaiton
27.9MM ACTIVE CUSTOMERS SERVED BY OUR
BUSINESS
PRODUCT PORTFOLIO
COMPLETE SERVICE INFRASTRUCTURE
6.4MM
Loyal customers
+12% YoY
15.6MM
Digital customers
+16% YoY
CREDIT AND DEBIT
CARDS
OLÉ CONSIGNADO
(PAYROLL LOANS)
CONSUMER FINANCE
SALARY AND SAVINGS
ACCOUNTS
LENDING PRODUCTS
INVESTMENTS
CONSORTIA
CAPITALIZATION
INSURANCE
GETNET AND
SUPERDIGITAL
CUSTOMIZED PRODUCTS
CAPITAL MARKETS
ADVISORY
PHYSICAL
1MM CURRENT
ACCOUNT
HOLDERS AT OUR
STORES DURING
PEAK DAY1
51% CHANNEL
SALES
REMOTE
3.2MM CALLS MADE
TO THE CALL
CENTER / MONTH
12% CHANNEL
SALES²
DIGITAL
40% SHARE OF
E-COMMERCE SALES
⚫ 37% CHANNEL
SALES
Santander
As of December 2020. 1 Average number of account holders per hour who enter our stores in Brazil and perform banking transactions through an ATM or Teller. Peak Day: 5th business day.
2 As of 4Q20 direct channel metrics were consolidated in the remote channel
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