Investor Presentaiton

SUPPORTING CUSTOMERS AND COLLEAGUES OUR CUSTOMERS • Numerous COVID-19 support initiatives Reduced minimum monthly repayments on cards and waived late payment fees • Waived certain merchant fees with extended support provided to Victorian customers OUR COLLEAGUES New roles created Added >1,000 customer support roles 550 roles in B&PB 7 $BN TOTAL REPAYMENT DEFERRALS APPROVED TO DATE APPROVED Home loans >110k >$60bn $19bn outstanding Business loans >38k late October • Increased support and flexibility Cross-skilled service model rolled out in regional branches Completing regular pulse checks to get timely feedback on colleague needs Increased investment -$2.4bn In new lending to SME & sole traders per month >$600m In Business Support Loans provided to date $50m Investment over 3 years for colleagues to be trained in fundamentals of banking - an industry first >1.4k Colleagues now industry-certified in cloud Single leadership program National Australia Bank

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