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Investor Presentaiton

STRATEGY & TRANSFORMATION We have a rich and deep source of customer insights OUR CUSTOMER INSIGHTS ARE A KEY COMPETITIVE ADVANTAGE Flying behaviour of our customers Frequent Flyer profiles and behaviour Customer NPS¹ & feedback 50m+ passengers annually across Group 10.7m members Panel of ~25k Frequent Flyers can record NPS each time they fly Customer segmentation Web, mobile & social media interactions Rich history of data sol of QANTAS Discover Los Angeles MacBook San Francisco Market-wide segmentation insights 2.5m+ visits to qantas.com / week 3.7m+ visits to Jetstar websites / week 27 years of historical data 51

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