Retail Banking Financial Update

GALT & TAGGART BROKERAGE - ONLINE BROKERAGE DRIVING GROWTH • GALT & TAGGART BROKERAGE-GROSS REVENUES AND NET MARGINS* GEL MILLIONS NET MARGIN 50.4% -56.1% -41.7% -0.7% 44.6% 50.9% 6.5 • FOCUS ON DIGITALISING BROKERAGE OFFERINGS SIGNIFICANT MILESTONES TOWARDS DIGITALISATION ACHIEVED IN 2020 3.7 2.8 5.0 1.8 1.9 1.1 1.1 0.6 0.2 0.5 ERP SYSTEM DASHBOARD TRADER.GE MOBILE APP 0.6 0.9 1.3 1.7 1.8 1.5 2015 2016 2017 2018 2019 2020 Investment phase Growth phase Traditional Brokerage Online Brokerage** ERP system enhancement to increase operational efficiency Launched Client Dashboard to improve customer experience and transparency Galt & Taggart Trader website enhancement to increase customer engagement With investment phase behind, Galt & Taggart Brokerage business is now profitable and growing fast, driven by Online Brokerage * Gross revenue stands for brokerage revenues before subtracting any brokerage and third-party brokerage fees; net margins are post these fees ** Offered through the white label solution from SAXO Bank 76 DIGITAL SOLUTION POWERED BY AI Develop mobile app in 2021 Gearing towards fully digital solution powered by AI FOCUSING ON MOBILE AND FULLY DIGITAL SOLUTIONS

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