Investor Presentaiton
4
Introduction: Purpose & Values
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FINANCIAL
Control SPEND to deliver optimised
settlements appropriate and equitable.
Self-manage OPERATING COSTS
improving efficiency and productivity (whilst
not harming spend control, customer service
or our people objectives)
•
equity
CLAIMS
BUSINESS SUSTAINABILITY
Reputation
•
Risk
•
Environmental
•
Social
•
Competitor Activity
CUSTOMERS
Deliver a service to customers* which
enhances the reputation of the operation and
the Group.
Use our market activity to raise our profile.
Pay claims.
Recommendations / Cross buy / Retention
*Policyholder/Broker/Supplier/Exec/
Analysts etc
PEOPLE
•
Recruit good people
•
Motivate & Engage
•
Inspire
·
Develop
•
Retain
.
Create advocates
FOCUS COMMERCIAL IMPROVEMENT PASSION
OUTPERFORMANCE SPEED ANALYTICALView entire presentation