Emirates NBD Financial Performance Q1 2020
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Leader in Digital Banking and Innovation
liv.
The lifestyle digital bank for millennials - launched its innovative
digital credit card offering a truly customized experience
Commenced pilot operations in the Kingdom of Saudi Arabia,
a large market with a young and dynamic population
In partnership with AECB, now enables instant access to credit
scores to help customers for a healthier financial future
Sure, Smartphone insurance - range of insurance products
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Expanded range of services with international transfers
UAE's fastest growing retail bank; +12,000 customers p/month
Continues to attract an overwhelming base of millennials as their
primary spend account; Strong customer engagement
Crossed 370,000 customers - Google Play Store rating 4.4 / 5
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Key Digital
Developments
Committed to continue with safe operations during C-19 situation
Instant mobile account opening without the need to visit a branch
now represent 23% of customer accounts openings for Emirates NBD
Introduced new touchpoint with Voice Banking on Amazon Alexa
70% of corporate clients opt for our award-winning digital platform
New contactless sales processes rolled out for retail loans, cards
Chat Banking service via WhatsApp simplifies banking experience
Announced the launch of our digital business bank E20.
Transactions via
digital channels
94%
Disability friendly
Branch Network
52%
Retail Business
customers digitally active
72%
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Emirates NBD Profile 9View entire presentation