DIGITAL FINANCIAL INCLUSION IN INDONESIA

B¦ DIGITAL FINANCIAL SERVICES RULE OF THE GAME PROVIDER High capital bank/non bank • Good risk management, governance, IT & internal control AGENT • • • Full KYC AML & TF • CDD by agent, approval by bank • Limit TECHNOLOGY · Real time transaction • Dual authentication • High standard security in . • software, hardware & network Fraud detection Automatic log-off R Rp • RISK MANAGEMENT Integrity, competency & reputation Local people Has own business in permanent place Deposit Non exclusive CUSTOMER PROTECTION • Price transparency • Call center • Financial education Transparency Education Redressal 16

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