Enel Energy Transition Strategy

...and improving the customer experience with digital enel solutions leading to value creation % E-Billing % Direct Debit +2 p.p. 34% 16% +13 p.p. 14% 21% 2022E Pro forma 1 2025 2022E Pro forma 1 2025 % Contactable Customers Net Promoter Score 88% +4 p.p. 92% >100% 63.1 2022E Pro forma 1 2025 (1) 2022E Pro forma excludes Argentina, Enel Goiás, Enel Ceará, and Peru -25.2 2022E Pro forma¹ 2025 26 26

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