Investor Presentation

Costs firmly controlled with focus on future growth Cost to Income Ratio (%) 10000 33.0% Key Highlights . 9M'23 cost to income ratio at 25.5% comfortably within guidance as continued acceleration of investment for growth supported by higher income Staff costs increased y-o-y to deliver strong business growth and investment in human capital for future growth in digital and international IT and Communication costs increased q-o-q on continued investment to deliver market leading technology solutions 29.1% 28.2% 28.5% 26.0% • 27.4% 25.3% 25.5% 25.3% 25.6% 25.3% Q3-22 Q4-22 Q1-23 Q2-23 Q3-23 CI Ratio (YTD) CI Ratio (QTD) Upper Guidance range Operating expenses trends (AED m) 24% 2,858 2,817 2,896 2,642 2,327 601 857 794 620 268 499 219 219 211 217 Other Cost 177 268 236 178 255 IT & Commun. Dep. & Amort. 1,810 Staff Cost 1,396 1,514 1,567 1,634 Q3-22 Q4-22 Q1-23 Q2-23 Q3-23 Operating expenses composition (%) Breakdown as of 9M'23 O Staff 62% Other 11% Depreciation 8% IT 5% Communication 4% Service & Legal 3% Occupancy 3% Equip. & Supp. 2% Marketing 2% Amortization 0% 21

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