Investor Presentaiton
4
Recurring Revenue Growth
Blueprint for
Transformation
We Can Engage and Support Anywhere along the Journey
We've architected the teams, with tools and knowledge to insert and support at every point.
Launch
Cy
Optimize
Enterprise
Architecture
Offering
Design
Business
Operations
Financial
Model
Subscriber
Experience
Scale
Subscription Discovery-to-sign-up
Invoicing and Payments Experience
5
Subscription Delivery & Entitlement
5
Post-subscription Care
Omnichannel Capabilities
Subscription Personalization
1
5
5
Key Recommendations
Lead
Effort required by subscribers is slightly above average
Inconsistencies noticed across markets (e.g. blank pages on
machine plans)
Existing self-care portal to access statements
Un-enticing monthly email regarding balance loaded amount
Some complains on lack of clarity and payment methods offered
which leads to lower conversion rates and dissatisfaction
Robust fulfillment system ensures timely access
Limited experience in digital services bundled with subscription
for
might create entitlement frictions in the future
No "special treatment" for Subscribers
FAQS can be further improved or self-service/chatbot support in
some markets
Inconsistencies between digital and in-store processes: takes
too long and suboptimal cx
Partner-based transactions (trade/e-trade) is not well covered
today
Experience lacking recommendations, budge pre-selections
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