Investor Presentation
Digital Progress: All-Bank
Canada: Increase in Digital Sales, supported by greater Digital Adoption, Active Digital Users and Active Mobile Users
Pacific Alliance: Strong momentum in Digital Sales, driven by Peru, and Active Mobile Users, driven by Colombia
+9%
Digital Adoption (%)¹
7,524 8,073
8,356
7,676
+300 bps
Active Digital
Users (#'000)
6,316
5,276
+58%
56%
54%
57%
50%
2018 2019
2020
2021
Q2/21 Q2/22
43%
36%
+2,100 bps
+13%
2018
2019
2020
2021
Q2/21
Q2/22
6,727
7,057
Active Mobile
Users (#000)2
5,903
6,221
4,513
3,559
Digital Sales (%)
+500 bps
+98%
2018 2019 2020
2021
Q2/21 Q2/22
+200 bps
47%
42%
42%
36%
28%
+2,500 bps
22%
Self-Serve
Transactions
(%)
89%
90%
89%
91%
76% 80%
+1,500 bps
2018
2019
2020
2021
Q2/21
Q2/22
2018
2019 2020
2021
Q2/21 Q2/22
1 Digital Adoption definition for Canada was updated in Q1/21 to reflect new addressable customer base, excluding indirect-channel acquisitions
22018 and 2019 use historical estimation based on available mobile user data for Colombia and Chile
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