Investor Presentaiton

AIA Malaysia - Customer Experience Personalised Omni-channel Experience Powered by My AIA MAIA ΑΙΑ Customers Powered by My AIA App My AIA 1.1m registered users Note: Data as of September 2021 unless otherwise stated Customers via corporate website Agents via iCari REPURCHASE LEARN BUY CLAIMS SERVICE Powered by My AIA ■ AIA Vitality ■ Telemedicine Nutrition Digital leads >400k generated in 1H21 ENGAGEMENT AIA Enabled by Financial Health Check " Agents via iPOS ZA Tech via digital partners Self-Serve via My AIA Automation of wide range of policy and claim services for seamless customer experience 4.2 App store rating 92% Claims submitted digitally Claims 100% paid digitally 16

View entire presentation