Market Shares and Financial Update

Results Loan-loss provisions decline QoQ, while NPL ratio continued to decline 20 20 81 Net LLPs (EUR mn) 46 46 Q1'21 Q1'20 YoY (%) QoQ (%) Net Operating Income LLPs 277 208 +33.7 +62.7 -34 -20 +72.5 -17.2 Net Operaring Income 41 after LLPs 243 188 +29.6 +88.1 34 1Q20 2Q20 3Q20 4Q20 1Q21 NPE ratio 2.6% 3.0% -0.5pp -0.0pp NPE coverage ratio 69.1% 55.9% +13.2pp +2.3pp Cost of Credit (1) 0.32% 0.20% +0.1pp -0.1pp Santander (1) Cost of credit based on 12 month loan-loss provisions divided by average customer loans. 17

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