BBVA Bancomer/2018 Annual Report

Activities for employees Friends and family visits Seeking to bolster a sense of pride in belonging, the Group runs programs aimed at engaging friends and family. These include visits by friends and family visits to the Bank's corporate offices on weekends during the month of July, specifically to the Torre BBVA Bancomer and Parques BBVA Bancomer head offices. The employees themselves guide their friends and family members around the offices and key spaces, showing them all the added-value services that make BBVA Bancomer offices such comfortable, safe and efficient working environments, thus showcasing and sharing the Bank's commitment to its own employees and to their family and friends. A total of 74,000 visits took place over the summer of 2018. Summer entrepreneurs Summer entrepreneurs is aimed at the children (aged 17 to 21) of Bank employees. This two- week program is run simultaneously in six Mexican cities. The participants visit corporate offices and take part in educational activities run by the Monterrey Institute of Technology and Higher Education, while familiarizing themselves with the environments where their parents work and encouraging them to feel part of the team. Last year, a total of 198 children of employees took part in the program, 49% of them women and 51% men. Guadalajara: 16 • • • • Mérida: 6 Monterrey: 18 Puebla: 19 Tijuana: 10 Mexico City: 129 The Summer Entrepreneurs program is there to offer the sons/daughters of employees the theoretical and practical tools needed to create a viable preliminary project or idea that will ultimately be productive and/or have a social impact. The aim is to give them tools that will allow them to generate creative solutions to daily problems, just like the projects they are looking to undertake. Values Workshop One of BBVA Bancomer's 2018 corporate culture objectives was to disseminate and raise awareness of its values: The Customer comes first We are one Team We think Big Values Day was held to raise awareness, entrench and experience these values. Employees took part in various activities requiring them to provide solutions to the challenges faced by BBVA Bancomer on the path to accomplishing its objective of cultural transformation and of embedding the values within the organization. The event lasted week and involved a total of 10,659 employees across the country. Ven a comer conmigo (Come have lunch with me) The "Come have lunch with me" program was held on the last Friday of every month over a five- month period. It is aimed at children of employees aged between four and 16. The corporate canteens at Torre BBVA Bancomer and Parques Polanco opened their doors to a total of 347 children, who then had lunch with their mum or dad and had fun in the recreational areas, while discovering where their parents work and spending some quality time with them. Goals for 2019 Promote the subject of gender equality through initiatives to support maternity and paternity. Foster the corporate values through "Values Day", phase two in 2019. 95 Socio-cultural and sports activities Sport is an core element of the culture of BBVA Bancomer and all its employees. With this in mind, numerous activities were carried out in 2018 to aid with the integration and health of the Bank's local communities. BBVA Bancomer/2018 Annual Report

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