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3 OPERATING ENVIRONMENT | UNCERTAINTY REMAINS, GRADUAL RECOVERY UNDERWAY Tailwinds RWA Headwinds Improved macro outlook 000 +6.3% YoY GDP projection for 2021 (World Bank), -0.3% 2020 Ταχ % Increasing regulatory scrutiny, Taxation- adjusted excise duty on telco products Improved business sentiment Strong service revenue recovery, strong balance sheet & diversified portfolio را Consumer confidence and business activity boosted by COVID-19 vaccination efforts R Sustained pressure on currency & consumer wallet with rising inflation an Upcoming general elections political risk BEYOND Safaricom 20 YEARS

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