Overstock Results Presentation Deck

smart value ■ Free shipping is a top purchase driver and key component of Smart Value Launched free shipping on all items in 2020 - Initially in response to COVID Permanently in late 2020 Significant win for our customers - overstock. Q4 '19 Source: Bizrate point of sale survey. Favorability relative to home and garden competitors. Customer Rating of Shipping Charges Q1 '20 Q2 '20 Q3 '20 11% favorable to competitors Q4 '20 24

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