Investor Presentaiton
Serve Customers Brilliantly
Ö
(no.1)
Embedding voice of customer in
•
our businesses
Investing in digital and
physical channels
H1 2018 Progress
Number of full-service branches increasing by more than 160%
Customer facing roles increasing by more than 15%
.
.
Over 40% of consumer product sales in Ireland in H1 2018 were completed digitally
end to end (20% increase vs. H1 2017)
• Direct and digital wealth sales increased to 30% in H1 2018 (from 0% 18 months ago)
Enterprise programme events giving in excess of 5,000 businesses the opportunity to
showcase products and services
•
•
Strong progress towards the launch of new mobile app and new digital wealth
channels in the first half of 2019
New brand strategy
Target outcomes
•
Significant improvement in
customer satisfaction and
advocacy
Straight through processing;
digital journeys
API foundation for Open Banking
#1 for customer experience and
brand in Ireland
Bank of Ireland Group
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