HDFC Business and ESG Overview

Li HDFC WITH YOU, RIGHT THROUGH DASH PHILOSOPHY & DIGITALISATION OBJECTIVES Re-imagine and transform the customer journey across the lifecycle to improve customer experience and create market differentiation -D חוווי C ......... D Digital First Personalised and digital borrower experience A Agile Methods Customer centric designs, teams collaborate with IT & User Support Groups Seamless S Automate document ingestion; leverage cloud architecture and APIs to facilitate scalability H___ HDFC For You Organisation-wide thrust on identification and tracking of outcomes and input metrics to drive impact 57 57

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