Investor Presentaiton
Digital Progress: Canada
Digital Adoption (%)
+7%
+200 bps
Active Digital
Users (#'000)
3,599
3,847
4,071
4,368
4,149
4,455
+24%
55%
59%
61%
59%
61%
50%
2019 2020 2021
2022
Q1/22 Q1/23
+1,100 bps
+11%
2019
2020
2021
2022
Q1/22
Q1/23
Active Mobile
Users (#'000)
3,073
3,393
3,704
3,800
3,415
2,666
+43%
Digital Sales (%)
2019 2020 2021
2022
Q1/22
Q1/23
+100 bps
28%
28%
+0 bps
26%
27%
23%
+200 bps
16%
Self-Serve
Transactions
(%)
87%
92%
93%
93%
93%
93%
+600 bps
2019
2020
2021
2022
Q1/22
Q1/23
2019 2020
2021
2022
Q1/22
Q1/23
Definitions
Digital Sales (% of retail unit sales using Digital platforms, excluding auto, broker originated mortgages and mutual funds)
Digital Adoption (% of customers with Digital login (90 days) / Total addressable Customer Base)
Digital Users: # of customers who logged into website and / or mobile in the last 90 days
Mobile Users: # of customers who logged into mobile in the last 90 days
Self-serve Transactions: % of Financial transactions through Digital, ABM, IVR
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