2023 Full-year results
Significant data and digital capabilities
Large scale
digital reach
2:24
flybuys
officeworks
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Day
Unique and complementary
member programs
Target
catch
Driving value through
deeper customer connections
and operating efficiency
34%
% of sales to known
customers
56%
FY18
FY19 FY20
FY21
FY22
FY23
210m+
Digital interactions / month,
0
⑥ 酒
(vs 94m in FY19)
Rising penetration of
OnePass transactions
Value to customers through personalisation
and benefits
2.1m+
Digital transactions / month,
9.0m+
Active¹ Flybuys members
(vs 0.5m in FY19)
$1.5b+
In digital spend (capex and
opex) since FY19
Greater instore and digital engagement,
including strong click and collect rates
3.7m+
Active Sister Club members²
$3.1b+
Group online sales
1.1m+
Active1 PowerPass members
Digitisation of operations driving operating
efficiencies and improving customer experience
(vs $0.9b in FY19)
1. Active members represent those with activity in the last 12 months.
2. Sister Club has more than 8.3m total members.
2023 Full-year results | 53View entire presentation