KASIKORNBANK Economic and Subsidiaries Performance Overview
K
KASIKORNTHAI
ธนาคารกสิกรไทย
开泰银行 KASIKORNBANK
Growth Strategy: Strengthen Harmonized Sales and Service Experience
■Reshape channel mix and sales model according to evolving customer behavior, to deliver
better experience and productivity
Strategy
Strengthen Digital-Led Sales and Service
By enhancing KBank Platforms to fit each customer's needs,
being where customers are through our connected platforms
and offer K PLUS as the center of customer's identity and
interaction
Optimize Physical Service and Human Touch
To provide suitable service level for each customer's segment and
each touchpoint rather than One-Size Fit All and serve proactively
through digital capabilities
Enhance basic infrastructure to Harmonized
Physical and Digital Customer Experience
By implementing "Service Culture", "Feedback Loop" and
"Knowledge Management" throughout the organization,
enhancing "Risk and Fraud Management" and integrating
"Customer Profile" though all channels
Note: RP Relying Party
KGP = KASIKORN Global Payment
NPS
CDM
Net Promoter Score
Cash Deposit Machines
Key Achievements in 1H23
#1 mobile banking in Thailand: 21.1 million total K PLUS
users with 73% active rate
Partners
Partners in selected ecosystem
(University and Healthcare,
E-commerce & Lifestyle platforms,
E-wallet & Payment, and Joint Venture
- Lending, Debt collection and Asset
Management, and CRM Solution
Platform)
BaaS
KBank open API
(QR payment, bill payment, slip
verification, inward remittance,
facial recognition, RP proxy,
information sharing service via
K+, pay with K+, KGP merchant
payment platform and Fund
Transfer)
#1 NPS 2022 among banks in Thailand
816 branches and 10,967 ATMs and CDMs nationwide
Over 220,000 banking agent touchpoints
บริการทุกระดับประทับใจ
K
KASIKORNTHAI
Ecosystem Partnership & Harmonized Channel
◉
ธนาคารกสิกรไทย
开泰银行 KASIKORNBANK
Orchestrating an ecosystem with partners and providing excellence throughout the customer journey
Developing presence where customers are with an excellent customer experience
SME
eWallet and Payment
Grab Blue f
HORNECT
University and Healthcare
Chula
Partnership
YOUTRIP LINEMAN wong nal
LINE Pay
rabble 支付宝
ALIPAY WICK
Joint Venture
HUD
wsout
LINE
for Co-Lending
through LINE
Platform
jmt
Corporate
Customers
E-Commerce & Lifestyle Platform/Co-Lending
through Partners' Platform
Retail
The l
Shopee
๐ วัน
for Debt Collection and
Asset Management
Business
for Co-Lending
through Carabao
Conglomerate
channels
BUZZEDEES
for End-to-End Loyalty
management system
from point exchange to
CRM platform.
Venture Capital*
R
Доквее
NOWACCOUNT
Grab Nitta aspire digio
NIUM
HORGANICE
TEP FORWARD
Seedoo
cryptomind
DECENTRALIZED
Rob-wealth
CARRO
P
Alchemy
THINKER FINT
MLINE MAN
wong nai
Sendo favstay pawoon Kiot Viet Rate Seller OnePay
ALODOKTER
zenius
PRIMO
0
Jio Health
Selly
Note: *Beacon Venture Capital, a wholly-owned venture capital fund of KBank, invests in companies and startups with a total fund size of USD255mn, via:
Direct investment: investments in early to growth-stage technology startups with FinTech roots including but not limited to consumer internet and enterprise technology, aiming to leverage new technology from
startups to support KBank's businesses and ESG aspirations. However, the logos above only show a portion of our investment.
Indirect investment: investments through VC Funds to enable KBank to leapfrog into the world arena and stay abreast of innovative technologies and business models in other regions, e.g. partnered as an LP
with VC funds managed by Integra Partners (known as Dymon Asia Capital), Vertex Ventures, NYCA, Jerusalem Venture Partners, Pantera Capital, Wavemaker Impact, Quona Capital, China Renaissance,
Openspace Ventures, Do Ventures, and StormBreaker.
Alchemy coinvestment with Pantera
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