2014 Financial and Corporate Responsibility Report
GRI content
Indicator Disclosure
Human rights
Total number and percentage of significant investment agreements and contracts that include human rights clauses or that underwent human rights screening
Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees
trained
HR1
HR2
HR3
Total number of incidents of discrimination and corrective actions taken
HR4
HR5
HR6
Operations and suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and measures taken
to support these rights
Operations and suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the effective abolition of child labor
Operations and suppliers identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of all forms of
forced or compulsory labor
HR7
Percentage of security personnel trained in the organization's human rights policies or procedures that are relevant to operations
HR8
Total number of incidents of violations involving rights of indigenous peoples and actions taken
HR9
HR10
HR11
HR12
Total number and percentage of operations that have been subject to human rights reviews or impact assessments
Percentage of new suppliers that were screened using human rights criteria
Society
S01
SO2
SO3
SO4
SO5
SO6
S07
SO8
SO9
SO10
S011
Significant actual and potential negative human rights impacts in the supply chain and actions taken
Number of grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms
Percentage of operations with implemented local community engagement, impact assessments, and development programs
Operations with significant actual or potential negative impacts on local communities
Total number and percentage of operations assessed for risks related to corruption and the significant risks identified
Communication and training on anticorruption policies and procedures
Confirmed incidents of corruption and actions takens
Total value of political contributions by country and recipient/beneficiary
Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes
Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations
Percentage of new suppliers that were screened using criteria for impacts on society
Significant actual and potential negative impacts on society in the supply chain and actions taken
Number of grievances about impacts on society filed, addressed, and resolved through formal grievance mechanisms
Product responsibility
Page External Assurance
133
NO
133
NO
133
NO
134
NO
134
NO
134
NO
134
NO
135
NO
135
NO
135
NO
135
NO
135
NO
136-138
NO
138
NO
138
NO
139
NO
139
NO
139
NO
139
NO
140
NO
140
NO
140
NO
140
NO
PR1
PR2
Percentage of significant product and service categories for which health and safety impacts are assessed for improvement
Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle, by type of
outcomes
141
NO
142
NO
PR3
Type of product and service information required by the organization's procedures for product and service information and labeling, and percentage of significant product and
service categories subject to such information requirements
142
NO
PR4
PR5
Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes
Results of surveys measuring customer satisfaction
143
NO
143-144
NO
PR6
Sale of banned or disputed products
144
NO
PR7
Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and
sponsorship, by type of outcomes
145
NO
PR8
Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data
145
NO
PR9
OiPR
Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services
Other significant product responsibility activities
145
NO
146
NO
2014 Financial and
Corporate Responsibility Report
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