Our Digital Consumer Bank Pitch
Our business model and discipline in capital allocation delivered strong
operating performance, resulting in a 7.4% underlying ROTE
2020 (vs. 2019)
Growth
Loyal customers
22.8 mn (+6%)
Customer revenue
EUR 42 bn (0%¹)
Profitability
Efficiency ratio
47% (-3 bps)
Net operating income
EUR 23.6 bn (+2%1)
Strength
CET12
12.34% (+69 bps)
Cost of credit³
1.28% (+28 bps)
Fully-paid capital distribution of new shares equivalent to EUR 0.10 per share in 2020, as well as a
EUR 0.0275 per share to be paid in cash as shareholder remuneration against year 20204
Changes in constant euros
Santander (2)
Data applying the IFRS 9 transitional arrangements
(3)
Provisions to cover losses due to impairment of loans in the last 12 months/ average customer loans and advances of the last 12 months
(4) The Board of directors' intention is for the final remuneration against year 2020 to be the indicated amount, which is the maximum under the limits set in the latest ECB recommendation
(2020/63 of 15 December)
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