Creating Shared Value - 2020 Strategy & Results

Sustainability - a business approach: distribution External Factors • . Economical performance • Consumption reduction. • Increase on tariff • Bad debt/ delinquency Climate challenges Strategic Guidelines • Client satisfaction • Efficiency and discipline on execution. • Stakeholder engagement: education on mindful consumption and communities development Indicators • SAIDI / SAIFI levels • ISQP (perceived satisfaction level) Manageable costs reduction/ Investment program • Total shareholder return • Safety (employees and population) • Global Losses - CO₂ emissions Delinquency - Regularization of clients AES Brasil Consumers into Clients Program Recycle More, Pay Less 9

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