Governance and ESG Focus
Potential Long-Term Structural Implications of COVID-19
It will take time to understand all of COVID-19's long-term market effects, but many initial signs
appear highly supportive for HCM and ADP:
Potential HCM Market Effects
⚫ Rapid changes to legislative and government
regulations create new tax and compliance
challenges for companies
Increased hybrid and/or remote workforces drive
demand for workforce management and
engagement tools
Significant shifts in worker preferences and
wage demands add urgency to recruitment, talent
management efforts
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ADP Effects
Client satisfaction reaching record levels across
several of our businesses (net promoter scores
moved higher during COVID-19)
Sales organization broadening use of digital
tools and new engagement techniques that
proved highly effective over FY21
Potential long-term operating expense benefits
(real estate footprint, travel) if certain
"temporary" changes to operations are permanent
Copyright 2021 ADP, Inc.
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