2022 Highlights - PagoNxt & Santander UK

HR strategy: Our aim is to be an employer of choice 'Focus on employee engagement, leveraging our SPF culture to retain and attract the best talent' 日は SHALOM 0 0 MM 206,462 Employees, Dec-22 ALOHA MERHABA The SPF culture is based on our 5 corporate behaviours Think customer Embrace change Act now TEA Continuous Employee Listening together Speak up MS Move Our corporate management evaluation model 10% risks 40% 98% workforce with a permanent contract in 20211 Average score (over 10) Your VOICE 8.8 50% what we do how we do it 54% 8.3 8.2 women in our workforce in 20211 among the best in the sector² Global Engagement score³ for Santander At benchmark4 Employees feel inspired by the purpose and mission of our organization5 0.1 above benchmark Employees feel their work is meaningful and bring value to our customers 0.1 above benchmark Engagement Source: Latest "Your Voice" engagement survey issued to the full organization from 26 September to 13 October 2022. Last available. (2) Santander (3) (4) Engagement score is over 10, and it is made up of 4 questions around engagement, loyalty, belief and satisfaction. Peakon benchmark for Finance companies. (5) Average score for question: "I'm inspired by the purpose and mission of our organization". (6) Average score for questions: "The work I do is meaningful to me", and "I see how my work contributes to positive outcomes for our customers". 39

View entire presentation