Overstock Results Presentation Deck
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easy delivery
+ support
Delivery speed and on-time accuracy
key drivers of customer conversion and
retention
- For customers, maintained focus on
communicating delivery expectations
during times of operational disruption
-
For carriers, managed disruptions
through rigorous planning, estimation
accuracy, and communications
overstock.
✓
% Orders Delivered On-Time or Early
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1/5/20 2/5/20 3/5/20 4/5/20 5/5/20 6/5/20 7/5/20 8/5/20 9/5/20 10/5/20 11/5/20 12/5/20 1/5/21 2/5/21 3/5/21
Note: % orders delivered on-time or early and click to delivery refer to small parcels only.
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Click to Delivery (business days)
Texas storms
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1/5/20 2/5/20 3/5/20 4/5/20 5/5/20 6/5/20 7/5/20 8/5/20 9/5/20 10/5/20 11/5/20 12/5/20 1/5/21 2/5/21 3/5/21
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